-Successful full rollout & upgrade from Classic to Lightning -Attended Official Salesforce Lightning Now Tour -Developed Custom Lightning Aura & Web Components -Upgraded visualforce development utilising the Salesforce Lighting Design System (SLDS)
-Custom add or edit products pages -Easily search product catalog -Drag and drop products to your basket -Tabular design seperating product categories -Calculate prices and subscription periods -Generate custom Quote or Invoice PDF documents
-Asperato to connect with payment gateways -Take repeat payments for subscriptions each month driven by Salesforce -Worked with CloudSocius to design object structure and implement -Integrated with the EposNow Backoffice product to activate services and sign up customers
-Create dial lists of any salesforce object -Generate from a Report URL or SOQL Query -Call through lists of records one by one. -Add notes and actions to your calls -Free-for-all dial lists or lists of just your records. -Manage older leads or opportunity records -Auto regenerate lists at specific times of day
-External portal for each reseller partner with branding and specific product catalogs -Easily add new customer details or search existing records by business or contact name -Create opportunities/orders and add or edit products, subscriptions or apps for purchase -View invoices, process payment details and setup services all in one place
-Gather customer satisfaction information -Dynamic forms that show different questions/content based on responses given -Multiple surveys sent after demo events, cases closed and closed lost opportunity etc.. -Calculate NPS scores shown on reports and dashboards
-Visualise contacts, accounts and leads on a map -Search businesses nearby to a specific record, specific postcode or your current geolocation -Specific filters such as radius, industry and satisfaction rating -View results in table format and export to csv or excel formats
-Distribute leads as they come in to sales agents -Assign better leads to more experienced agents -Percentage based tiered distribution that can be easily set by head of sales with drag & drop -Easily set employees on holiday or unavailable to prevent them being assigned leads -Redistribute leads if not contacted within 3 hours
-Group together buttons & actions under tabular sections for clean quick access -Designed to provide the same experience in Classic, Console, Lightning and Salesforce1 views -Search functionality to lookup records on multiple social network sites quickly
-Review any call records for employees -Easy form creation allowing managers to create custom review forms themselves -Lightning style designed for Desktop & Mobile -Utilises Salesforce-to-salesforce to sync to employee HR records
-Summarise key performance targets in real time -Utilise data straight from salesforce reports -Display on user homepages for easy viewing -Async from the rest of the page to prevent slowing page loads
-Google Calendar API Integration to sync events between google and Salesforce -Google Play Store API Integration to fetch customer reviews -Google Maps API Integration to lookup addresses and postcodes -Integrations with many third parties and partners such as Aseperato, PaymentSense, Westcoast, Johnstons Logistics Ltd etc...
-Utilise APILayer services to validate salesforce data and identify junk/invalid information -Check phone fields landline or mobile number is valid, providing location and carrier information -Check email fields if email domain is valid and provide 'did you mean?' alternate suggestions
-Setup tv screen leaderboards and quickfire events with gamification services such as Hoopla and Level11 -Streaming API notifications for key activities -Progression and reward through custom badges and chatter
-Hundreds of reports and dashboards created for every department, team and individual -Key data for company overview, payments and customer retention -Lead performance and Sales KPIs -Call Center statistics utilising data from NewVoiceMedia -Clean your room housekeeping dashboards
-Internal Salesforce Campaigns per lead source -Email templates and monthly promotions available to agents -Custom customer callback pages and data gathering -Partner lead entry pages and referrals -Pardot integration and field mappings
-Visualise salesforce limits information in real-time dials on your homepage -Tool to easily update data single field in bulk without the need of data loader -Additional Tabs page to view hidden salesforce objects without having to create new tabs -Many ultility Apex classes and components.
Senior Salesforce Developer
Degree of Masters of Computing with First Class Honours in Computer Graphics. View CV
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